Contact Us

Main support channels (PCR):

For the application process
For questions on the application process to partner with the State of California for COVID testing, please reach out to the State of California Testing Taskforce

For invoicing
For any invoicing-related questions, please reach out to the State of California Medical Billing Department

For setting up and operating your testing site
If you would like more information on the State IT platform (Color) or setting up and operating your testing site e.g., onboarding, testing site set-up, ordering tests, etc., visit the Color site setup page

For questions from patients on their results

For questions from patients on their results, please have them call 844-352-0010 or email mycovidtest@color.com (for patients only)

For everything else
If you have specific questions or need support, please complete the support form located at the bottom of the Color site support page

Main support channels (antigen):

For the application process
For questions on the application process to partner with the State of California for COVID testing, please reach out to the State of California Testing Taskforce

For setting up and operating your antigen testing site/support needed on antigen testing

If you would like more information on the State IT platform (Primary.Health) or setting up and operating your testing site e.g., onboarding, testing site set-up, staff training, ordering tests, etc., please email carapidtest@primary.health